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Common questions
Can I keep my existing mobile number?
In many UK mobile switches, number transfer is possible using the appropriate transfer process. The exact steps depend on the provider involved, so confirm them before switching.
Are the prices on this site live?
No. We intentionally do not display unverified prices as live offers. Current pricing, stock and eligibility are confirmed during your enquiry.
Will a credit check be required?
Some pay-monthly providers may carry out credit, identity or affordability checks. This depends on the provider and product; the requirement should be explained before you apply.
Who is my contract with?
That depends on the final product. Before you agree, you should be told the contracting provider or seller and given access to the relevant terms.
What if I have a complaint?
Contact us first so we can understand the issue. Our complaints process is explained on the Complaints page.