Last updated: 27 September 2026
1. Information we may receive
If you call us, you may choose to provide information such as your name, contact details and the product or plan you are asking about. Do not provide passwords, PINs or one-time passcodes. This website build does not contain an online payment form or account login.
2. How information may be used
Information you provide may be used to respond to your enquiry, provide requested support, confirm product or plan information, manage a transaction where applicable, handle complaints and meet legal obligations.
3. Legal basis
Depending on the situation, processing may be necessary to take steps at your request before entering a contract, to perform a contract, to comply with law, or for legitimate interests such as responding to enquiries and preventing misuse.
4. Sharing
If an enquiry needs to be passed to a third-party supplier or provider, you should be told who that party is and why information needs to be shared. We do not state that data is sold to advertisers.
5. Website storage and cookies
This build uses browser local storage only to remember that you dismissed the cookie notice. No advertising or analytics tags are included. See the Cookie Notice.
6. Retention
Personal information should be kept only for as long as needed for the purpose for which it was collected and any applicable legal, accounting, fraud-prevention or dispute requirements.
7. Your rights
Depending on UK data-protection law and the circumstances, you may have rights to request access, correction, deletion, restriction, objection or portability of personal data, and to raise a concern with the appropriate supervisory authority.
8. Security
Reasonable administrative and technical measures should be used to protect personal data. No internet service can guarantee absolute security, so customers should avoid sharing unnecessary sensitive information.
9. Contact
For privacy questions, call 0330 059 9218.
10. Changes
This policy may be updated when the website, services or legal requirements change. The current version will be posted on this page.