How to raise a complaint
Call 0330 059 9218 and explain the issue. Provide the date of your enquiry or order, the product or plan involved, what happened and what outcome you are seeking. Do not provide passwords or one-time security codes.
What happens next
We will aim to understand the facts, identify whether the issue relates to Harry Center UK or a third-party provider, and explain the next appropriate step. If the complaint is about a third-party contract, that provider's complaints procedure may also apply.
Evidence
Keep relevant order confirmations, written terms, delivery information, screenshots and correspondence. These can help resolve disagreements about what was offered or agreed.
Escalation
If a complaint involves a regulated or third-party provider, you may have access to that provider's escalation or alternative dispute-resolution process. The correct route depends on the service and company involved.